HatchOS AI Employees

Meet your AI operations team.
Seven specialists. Zero headcount.

HatchOS ships with seven AI employees that own the operational work brokers used to staff — dispatch sourcing, compliance monitoring, rate analysis, finance oversight, and more. They run inside your TMS, log every action, and escalate exceptions with full context.

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Hatch

AI Freight Dispatcher

  • Sourcing carrier capacity from your existing network for every open load
  • Outreach and follow-up to find trucks without manual chasing
  • Booking confirmed loads back into your TMS in real time
  • Escalating exceptions (rate spikes, no capacity) with full context
Learn more → 📋

Dash

Dispatch Briefing / Carrier Network Health

  • Morning briefing summarizing overnight dispatch activity
  • Monitoring carrier scorecard trends across your network
  • Flagging performance degradation before it shows up in shipment data
  • Surfacing actionable carrier quality management insights
Learn more → 📣

Mark

Marketing & CRM

  • Managing CRM outreach to shippers and prospects
  • Researching and qualifying new shipper targets
  • Tracking campaign performance and pipeline movement
  • Re-engaging accounts that have gone quiet
Learn more → 💰

Lena

CFO Finance

  • Monitoring daily revenue pulse and cash flow position
  • Tracking AR/AP aging and collections health
  • Flagging overdue invoices before they age out
  • Analyzing margin trends across customers and lanes
Learn more → 📈

Rex

Rate Analyst

  • Benchmarking lane rates against market data
  • Scoring margins on active and quoted shipments
  • Recommending pricing for tendered freight
  • Detecting rate trend shifts on the lanes you run
Learn more → 🛡️

Shield

Compliance Monitor

  • Tracking insurance expiration dates across your carrier network
  • Monitoring FMCSA authority and safety rating changes
  • Catching compliance document gaps before loads are tendered
  • Alerting on carrier risk before it becomes a claim
Learn more → 🤝

Knox

Carrier Relations

  • Tracking margins across every carrier settlement
  • Flagging outlier costs on active and historical loads
  • Preparing carrier settlement summaries for the finance team
  • Cross-checking payment terms against invoice aging
Learn more → 🛰️

Rio

Track & Trace

  • Pinging drivers on an in-transit cadence for active loads
  • Sending customer status updates from pickup through delivery
  • Auto-flagging missed-ETA and no-driver-reply exceptions to dispatch
  • Holding a 3-pings-per-day cap with 21:00–06:00 quiet hours per shipment
Learn more → 💸

Nia

Collections & AR

  • Cash-applying incoming payments against open invoices within a 14-day match window
  • Drafting age-based dunning email sequences within configured 20:00–08:00 quiet hours
  • Pausing chase on dispute-flagged invoices until your AP team resolves the matter
Learn more → 🐺

Sable

Carrier Vetting & Compliance

  • Vetting new carriers against FMCSA authority + RMIS insurance before TMS entry on a */6 cadence
  • Auto-blacklisting carriers falling below your auto_blacklist_min_score (insurance lapsed, safety Conditional/Unsafe)
  • Quarterly insurance-expiry sweep with insurance_expiry_warn_days advance warning so no load tenders on a lapsed COI
Learn more →

See the AI employees in your TMS.

Book a 30-minute walkthrough with an operator who runs HatchOS in production. They'll show you how each AI employee shows up in your day-to-day work.

Book a demo See pricing